Activation
Steps to take when activating a new partner or account
01
Partner vs Account
Understand the differences between partners and accounts, and how each place a crucial role in the B2B ecosystem
03
New account signup
Know what to do when a new account signs up to offer our services to members and guests, and set them up for success
02
Partnership Structures
Know how our partnerships are structured and understand the different rev-share options we offer and marketing tactics we seek to deploy
04
New partner signup
Know how to set up a new partnership from start to finish and get things started on the right path
Maintenance
Account management processes to stay ahead of the game
01
Pro password reset
Follow the appropriate steps when a pro password is updated and ensure the account is on track to succeed
03
Daily shipment report
Leverage our reporting capabilities by adding partner contacts to the shipment report for increased visibility and awareness of their shipping activity
02
Club billing requests
Know how to handle club billing requests and common causes that triggers that action
04
Supply fulfillment
Set our partners and accounts up for success by providing our shipping supplies to fulfill orders
Resolutions
How we set ourselves apart from the competition
01
Missed pick ups
Understand the steps we take for missed pickups between the customer and carrier.
03
Shipment protection
Our compensation policy for lost and delayed shipments distinguishes us from our competitors.
02
Delayed shipments
Understand how we proactively track shipments and resolve delivery issues
04
Lost package investigations
Learn the process and steps involved in a lost package investigation
Administrative
01
Club billing documents
Ensure that you utilize the appropriate paperwork when a partner or account requests to include Net-30 invoicing.
03
Contract redlines
If a partner proposes changes to a contract, take the required actions to enable our operations and legal team to work together and examine the modifications.
02
Contract templates
When entering into a partnership with a new party, make sure to utilize authorized agreements and terminology.
04
Partner employee discounts
To avail of our partner discounts on shipping, please click here to view the process and start using our service.
Marketing
Gain knowledge into marketing operations
01
Requesting Support
Understand the steps we take for missed pickups between the customer and carrier.
03
Static codes and claim offers
Our compensation policy for lost and delayed shipments distinguishes us from our competitors.
02
Marketing Commitments
Understand how we proactively track shipments and resolve delivery issues
04
New partner communications
Understand how we proactively track shipments and resolve delivery issues